Shipping & Handling

Shipping Basics

Small Parcel Service is for most small orders that meet parcel size restrictions. Overnight and expedited shipping are available at higher rates upon request. Our preferred carrier is FedEx. Default service level is Ground / Home Delivery Signature Not Required.

Less Than Truckload (LTL) is for palletized goods or items with size and weight that exceed parcel carrier limits. We will choose the best carrier for you. Additional charges such as reconsign, redelivery will be buyer's responsibility.

Refused shipment will incur 25% restocking fee plus two way shipping charges billed to buyer.  

Ship To Receiver

If your order is shipped to a receiver, please make sure the receiver inspect the shipment carefully. Any damage or shortage needs to be reported within 7 days of delivery.  

 

Shipping Estimate

For small orders or orders with lamps, our website shipping estimate is mostly higher than actual cost. When you check out online, your card will be only authorized. We will revise the shipping cost to the actual amount from carrier when we finalize the order. 
For orders over $1500, please refer to our freight cap program below.

Freight Cap Program

Online estimate may still be higher than freight cap if your order contains lamps or oversized item. You may ignore the higher estimate, it will be revised to the freight cap when we process your order. 

US Domestic LTL(Pallet) FREIGHT CAP PROGRAM
  DESTINATION STATE More than
$3000
> $2000
to $3000
> $1500
to $2000
ZONE 1 CA (Metro Los Angeles area is cheaper) 10% 12% 13%
ZONE 2 AZ, CO, ID, KS, MT, NE, NM, NV, OK, OR, TX, UT, WA, WY 13% 14% 15%
ZONE 3 AL, AR, GA, IA, IL, LA, MN, MO, MS, ND,
SD, TN, WI
14% 15% 16%
ZONE 4 CT, DC, DE, FL, IN, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, VA, VT, WV 15% 16% 18%

LTL freight minimum charge is $225 for commercial location with loading dock.
If you do not have a loading dock, a $60 liftgate surcharge applies.

LTL residential destination incurs $120 surcharge curbside delivery.
AK, HI, PR are not eligible for freight cap program.

White glove service may be available at additional cost upon request.


Order Processing Time

Most orders are processed in the order they were received. Market orders can take 4-6 weeks to process. Dropship orders are shipped in 2 business days if item is instock. Lamps are made to order, it can take 2-4 weeks to be completed. 
Please communicate in advance if you have a deadline for your order. The following services are available for additional fee:
Rush Fee: $30. For orders guaranteed to be shipped in 3 business days.
Hot Rush Fee: $50. For orders guaranteed to be shipped in 1 business day. 
Below Order Minimum: $30 (For Stocking Dealer only).